General conditions for contracts

ATTENTION: Carefully review the details from your reservation; including the content of these General Conditions prior to proceeding with accepting it.

- Time of arrival at the tourist location: 13:00 hrs.

- Time of departure at the tourists location: 12:00 hrs.

Cancellation policy for reservations

The reservation may be cancelled for the following reasons:

  • On the web site.
  • By email: r.regas@abbahoteles.com
  • By telephone: 93 363 23 30
  • By fax: 93 363 23 33

Cancellation with no cost: The cancellation of the reservation must be made within 2 days (except for arrivals in the months of July and August that will be 14 days) before the start date of the accommodation reservation, by fax, email or through the web.

Cancellation with a cost: less than 2 days before arrival at the hotel (except for the months of July and August which will be less than 14 days) the amount charged to the owner of the reservation will be the first night of stay plus a maximum 10% of the total stay if the period of time with which the cancellation is made is less than 24 hours upon arrival at the hotel or is a no show.

Bank fees generated due to a cancelled reservation with be the client's responsibility.

Modification policy for reservations

A modification of the reservation may be requested more than 24 hours before the date of arrival at the establishment.

This request may be may by the following means:

  • By email: r.regas@abbahoteles.com
  • By telephone: 93 363 23 30
  • By fax: 93 363 23 33

Always indicate the location of your reservation. The success of a modification will depend on the availability of the hotel at the time of the request

  1. Owner of the web site.
    It is the entity ABBA HOTELS, SA which is responsible and the owner of this website, whose address at # ADDRESS # - 31008 Pamplona, tax identification number A-31667637.
  2. User obligations.
    1. The user accepts these General Conditions and agrees with them and understands them in their entirety.
    2. The user states to be of legal age and have the necessary legal capacity to contract the services offered on this website.
    3. The user is responsible for the accuracy of the data that is entered when registering as a customer, data that must be true and complete.
    4. The user is responsible for making the correct statement of the number of people who will occupy the room or apartment.
    5. The user who completes the booking form must be authorized to do so on behalf of all the members of the group included in the reservation.
    6. The user agrees to comply with specific rules for the tourist location.
  3. Formalizing the contract.
    The formalizing of a contract is made at the same time as the confirmation of the availability of the service is made, along with the acceptance of the general conditions by the contracting party and a payment by credit card on the payment portal. Transactions that are made are encrypted through a secure payment system endorsed by the bank. This environment guarantees that the credit card information will not be intercepted and, therefore, will not reach the hands of any other person than the bank entity that is responsible for processing the customer's payment.

    A percentage of the amount of the reservation must be paid (not more than 12%) to obtain the confirmation of the reservation and the corresponding bonus to it.
    The rest of the amount must be paid directly at the hotel establishment.

    The price of the reservation includes the chosen services and are detailed in the booking form.
    At the end of the reservation, you will receive the voucher for the reservation and any hiring conditions that you have already provided in the online booking process in the e-mail account provided by the user.

    The voucher or confirmation of the reservation that contains the location number, as well as the details of the reservation, should be printed and saved by the user to presented upon arrival at the hotel.

    The owner of the website reserves the right to refuse or require additional information from those reservations that do not meet security measures established in our electronic sales system.

  4. Offers.
    Offers will be valid only during the period set by the website, or otherwise, during the time they are accessible to customers for effective hiring.

  5. Modification of General Conditions.
    The owner of the website reserves the right to modify these General Conditions at any time and without prior notice, by publishing new conditions on this site.
    If any clause included in these conditions is declared, totally or partially, to be null or ineffective, such nullity or inefficacy will only affect that provision or the part of it that is null or ineffective, subsisting the general conditions in everything else, having such provision, or the part of it that was affected by not being placed.

  6. Jurisdiction of the applicable law.
    The contracting parties expressly and voluntarily submit to the jurisdiction and Courts of the Balearic Islands for the resolution of conflicts arising from the interpretation and application of this contract. The applicable law will be from Spain