Privacy policy

The web page www.abbahoteles.com is owned by ABBA HOTELS, SA and complies with the requirements given under Law 34/2002, of July 11, regarding Services for Society dealing with Information and Electronic Commerce, of the Royal Decree- law 13/2012, of March 30, as well as of the obligation of Information to the user contemplated in the Organic Law 15/1999, of December 13, of Protection of Data of Personal Character.

Identification Information

Name: ABBA HOTELS S.A.
Tax ID: A31667637
Address: C/Acella 1
Town: Pamplona
Province: Navarra
Telephone: +34 93 363 23 30
Fax: +34 93 363 23 33
Email: e-business@abbahoteles.com
URL: www.abbahoteles.com

Register Client.

Any data provided will be dealt with by ABBA Hotels, S.A. to allow for the management of your reservation and facilitate future reservations, based on contractual compliance and will be communicated, with that purpose, to the hotel for which you have made your reservation. If you authorize the sending of communications regarding ABBA and the different establishments of the chain, your data will be processed for that purpose, based on your authorization and will not be communicated to third parties outside the Chain. To expand the information provided or to exercise the rights granted by law (access, rectification, deletion, limitation, opposition and portability) you can access the Privacy Policies.

Register for the Abbantage Program

The data provided will be treated by ABBA Hotels, S.A. to enable the management of your membership in the chain's loyalty program and obtaining benefits, based on contractual compliance. Your information will be shared with the various establishments in the chain for the same purpose. To expand the information provided or to exercise the rights granted by law (access, rectification, deletion, limitation, opposition and portability) you can access the Privacy Policies.

Contact

The data provided will be treated by ABBA Hotels, S.A. to enable the management of the response to your request for information, based on your consent, If you authorize the sending of communications about ABBA and the different hotels in the chain, your data will be processed for that purpose, based on your authorization and they will not communicate to third parties. To expand the information provided or to exercise the rights granted by law (access, rectification, deletion, limitation, opposition and portability) you can access the Privacy Policies.


PRIVACY POLICY

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 ("RGPD") and its implementing regulations, ABBA HOTELS, SA, ("ABBA") informs all users of the Web page www.abbahoteles.com (the Web & quot;) about the treatment of your personal data, those provided during the access and use of the Web and in your daily relationship with ABBA.

In general for the purpose of dealing with your personal information?

  • Access the request for information required through the section intended to contact the Web.
  • Send information, also by electronic means, about ABBA and the different establishments of the chain, about our activities, promotions offers and other information that we understand of your interest.
  • Allow for the management of your on-line reservation to any of the chain's establishments
  • Allow for the registration and membership of our loyalty program, Abbantage, as well as the development of all those actions related to the membership of the program and described in their legal conditions. In any case, one of the intrinsic benefits of being part of the program is to receive electronic communications with offers or exclusive promotions for its members.
  • Allow for the management of the business relationship with clients and/or providers.

What is the legitimacy for the processing of your data?

  • A request must be made through the Customer Service section of the Web in order to be attended. The given request is given through the sent requirement.
  • For the remission of information about ABBA and the different establishments of the chain give Your consent / art. 21.1 LSSI, in regards to electronic communications.
  • To manage reservations on-line, execute the contract.
  • Manage and join our loyalty program, execute a contract. Art 21.2 LSSI for sending communications.
  • It is possible to manage a business relationship with clients and/or providers, execute a contract.

How long will we hold your information?

In general, the data you provide will be kept, for as long as necessary, for each of the purposes for which the data are intended. In any case during the legally established terms for this contract, in the case of information related to providing services. For the time period needed to respond and carry out the corresponding internal follow-up of the suggestion or observation communicated. Regarding the remission of commercial communications electronically, indefinitely, until you tell us otherwise.

Who will receive communications of my information?

In general, the communication of your data to third parties is not anticipate. The only communications that, apart from those legally required, could be sent would be between ABBA and the different establishments within the chain, whenever necessary, as in the case of a reservation (hotel in which you will stay), or the management of certain aspects of the loyalty program. In addition to the aforementioned, others who could have access to your data include third parties, Service Managers.

What are your rights when you provide us with your information?

In regards to when ABBA uses your personal information, you have the right to request:
Access.- The interested party shall have the right to obtain from the controller the confirmation of whether or not the data concerning the individual being processed, as well as detailed information about certain aspects of the treatment that is being carried out.

  • Alteration.- The interested party will have the right to obtain the alteration of inaccurate personal data that concerns them or that is completed those that were incomplete.
  • Deletion.- The interested party will have the right to request the deletion of their personal data, in any case the deletion will be subject to the limits established in the regulatory norm.
  • Limitation of its handling.- The interested party will have the right to request a limitation regarding the handling of their personal data.
  • Opposition to handling.- In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. ABBA will stop processing the data, except for legitimate, imperious reasons, or the exercise or defense of possible claims.
  • Right to the portability of your data. In other words, you will have the right to receive the personal data that you have, that you have provided to a data controller, in a structured format, of common use and mechanical reading and to transmit them to another data controller.

The aforementioned rights may be exercised by means of a written and signed request addressed to ABBA Hotels, S.A., Calle Acella, 1, 31008 of Pamplona or through the email address: abbahoteles@abbahoteles.com.

What happens if I don't provide the requested information?

All identifying data belonging to the client/user, as well as the other contact data and any other data that may be required by the applicable regulations, is required to declare them and the refusal to supply them could mean the inability to access the service. The remaining data requested is voluntary, so the failure to provide them will not prevent the establishment of the contractual relationship.

Guardianship of control authorities.

If you think it appropriate, you can request the protection by the Spanish Data Protection Agency and present the corresponding claim. www.agpd.es. C/ Jorge Juan nº 6 28001 Madrid.
Security measures.

ABBA has adopted the legally required security measures for protection information of a Personal Character and has installed all technological and organizational measures within its reach to avoid any alteration, loss, processing or unauthorized access to the Personal Information obtained by ABBA. Nevertheless, the user should be aware that the security measures on the Internet are not impregnable.

PRIVACY POLICY / HOTEL LODGING.

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 ("RGPD") and its implementing regulations, the Hotel in which it has been lodged and whose social reason has been informed in the basic information provided at the time of your Check In ("Hotel") below provides detailed information about the different treatments of your personal data.

You can find a complete list of the business names of the different establishments of the chain at the end of this document.

In general, what will you do with my personal information?

  • Allow for the providing of contracted services.
  • Administrative management of contracted services.
  • Managing information about your reservation, prior to your arrival.
  • In your case, allow for the remission of information, offers, promotions, by Abba Hotels, S.A., also by electronic means, for the purpose of the Abba Chain and its different establishments.
  • Allow for the managing of benefits as a member of the Abbantage program.
  • Security of assets and/or people, by means of a video surveillance system in the hotel.
  • Allow for the management of the business relationship with clients and/or providers.
  • Give answers to requests or suggestions for quality control.

What is the legitimacy for the processing of your data?

  • Allow to provide for contracted services. Contractual compliance.
  • Administrative management of contracted services. Sharing specific data with establishments from the chain to make the Check-in process easier. Legitimate interest.
  • Managing information about your reservation, prior to your arrival. Contractual compliance.
  • In your case, allow for the remission of information, offers, promotions, by Abba Hotels, S.A., also by electronic means, for the purpose of the Abba Chain and its different establishments. Consent / Art 21.1 LSSI
  • Allow for the managing of benefits as a member of the Abbantage program. Contractual compliance
  • Security of assets and/or people, by means of a video-surveillance system at the hotel. Legitimate interest.
  • Allow fo rthe management of business relationships with clients and/or providers. Legitimate interest.
  • Allow for the response of requests or suggestions for quality control. Legitimate interest.

How long will we hold your information?

In general, the data provided will be kept, for as long as it is necessary, for each of the purposes to which the data will be destined. In any case during the legally established terms for this contract, in the case of information related to providing services. During the period needed to respond and carry out the corresponding internal follow-up of the suggestion or observation communicated. Regarding the remission of commercial communications electronically, indefinitely, until you tell us otherwise.

Who will receive communications of my information?

In general, the only planned communications are those that are legally required, (Communication of guest information to law enforcement authorities according to the Citizen Security Law) others that may result, as legally established, for example before the AEAT.

In addition, communications between the establishment and Hotels Abba, S.A. or other establishments in the chain, to enable the management of the Abbantage program, or for the purpose of simplifying the check-in process once you have stayed at one of our establishments.

If he had authorized it, his contact information would be communicated to Abba Hotels, S.A. to enable the referral of communications about Abba Hotels, S.A. and the rest of the hotels in the chain.

In addition to the aforementioned, others who could have access to your data include third parties, Service Managers.

What are your rights when you provide us with your information?

In regards to how much the hotel will deal with your personal information, you have the right to request:

  • Access.- The interested party shall have the right to obtain from the controller the confirmation of whether or not the data concerning the individual being processed, as well as detailed information about certain aspects of the treatment that is being carried out.
  • Alteration.- The interested party will have the right to obtain the alteration of inaccurate personal data that concerns them or that is completed those that were incomplete.
  • Deletion.- The interested party will have the right to request the deletion of their personal data, in any case the deletion will be subject to the limits established in the regulatory norm.
  • Limitation of its handling.- The interested party will have the right to request a limitation regarding the handling of their personal data.
  • Opposition to handling.- In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. The hotel will stop handling your information, except for reasons that are legitimate, essential or while exercising or defending any claims.
  • Right to the portability of your data. In other words, you will have the right to receive the personal data that you have, that you have provided to a data controller, in a structured format, of common use and mechanical reading and to transmit them to another data controller.

The referred rights may be exercised in writing and by signing a document request sent to the address of the hotel where you have stayed, before ABBA Hotels, SA, Calle Acella, 1, 31008 of Pamplona or through the email address: abbahoteles @ abbahoteles. com.

What happens if I don't provide the requested information?

All identifying data belonging to the client/user, as well as the other contact data and any other data that may be required by the applicable regulations, is required to declare them and the refusal to supply them could mean the inability to access the service. The remaining data requested is voluntary, so the failure to provide them will not prevent the establishment of the contractual relationship.

Guardianship of control authorities.

If you think it appropriate, you can request the protection by the Spanish Data Protection Agency and present the corresponding claim. www.agpd.es. C/ Jorge Juan nº 6 28001 Madrid.

Security measures.

The hotel has adopted the legally required security measures for protection information of a Personal Character and has installed all technological and organizational measures within its reach to avoid any alteration, loss, processing or unauthorized access to the Personal Information obtained by ABBA. Nevertheless, the user should be aware that the security measures on the Internet are not impregnable.

List of establishments in the chain.

ABBA BALMORAL - ESVO, SA
ABBA BURGOS - HOTISUELA, SL
ABBA BERLIN - Abba Hotel Berlin GmbH
ABBA CENTRUM ALICANTE - PROMOTIONS EURHOTEL, SA
ABBA COMILLAS - CARRICAO, SL
APARTMENTS ABBA COMILLAS GOLF - ROVACIAS, SL
ABBA FONSECA - SALAMO HOTEL, S.L
ABBA FORMIGAL - PARQUE HUESCA, SL
ABBA GARDEN - HOTEL ZIRI SL
ABBA GRANADA - JALERIVA, SL
ABBA HUESCA - BISQUE 2016 SL
ABBA JAZZ - MIVIRAL, SL
ABBA MADRID - CULMINA PROJECT, SL
ABBA PALACIO SOÑANES - PALACIO DE SOÑANES, SL
ABBA PLAYA GIJoN - Mauna 2016 SL
ABBA RAMBLA - ARANEKO 2011, SL
ABBA REINO NAVARRA - HOTELS DE NAVARRA, SA
ABBA SANTANDER - HOTEL EL ARENAL DE SANTANDER, SL
ABBA SANTS - HOTELAMA, SL
ABBA XALET SUITES - HRT,S.L.

Guideline on the use of cookies

This Cookies Policy is an integral part of the Legal Notice and the Privacy Policy of ABBA HOTELS, S.A. The access and navigation on the site, or the use of its services, implies the acceptance of the General Conditions established in our Legal Notice (and therefore of the Privacy Policy and Cookies Policy). Please, read them carefully. We appreciate that you have decided to visit us. We want your experience to be the best possible, and for that reason we have written this Cookies Policy in the most transparent way possible.

What is a Cookie?

Cookies are files that contain small amounts of information that are downloaded to the user's device that is used when you visit a website. Its main purpose is to recognize the user each time you access www.abbahoteles.com allows us, in addition, to improve the quality and usability of our website. Cookies are essential for the functioning of the Internet; they can not damage the user's device / device and, if they are activated in your browser's configuration, they help us identify and resolve possible errors in the operation of www.abbahoteles.com.

Types of Cookies

There are different types of cookies. They all work in the same way, but they have small differenes:
Session cookies Session cookies only last for the duration you are viewing the site and are erased when you close the browser. Their primary goal is to identify the type of device, support the web page's security or basic functionality. They contain no personal information that could allow us to identify an individual.

  • Persistent or Permanent Cookies: They are stored on the device's hard drive and our website reads them every time you visit www.abbahoteles.com; It has a specific expiration or expiration date, when the cookie stops working. They allow us to identify your actions and preferences; analyze visits and help us understand how users arrive at our website and improve our services.
  • Functionality Cookies: Allow www.abbahoteles.com to remember decisions made by the user, such as their login or identifying details. The information contained in these cookies is anonymous (that is, it does not contain your name, address, or other information).
  • Third party cookies Third-party cookies are cookies set up by a website that is not the one you are visiting, for example, those used by social networks (such as Facebook) or by external content supplements (such as Google Maps). In addition, some advertising companies use this type of file to track your visits at each site where they are advertised.
  • Analytical Cookies: These are cookies that are intended for periodic maintenance and ensure the best functioning and service to the user by collecting data of your activity.


Use of Cookies by de www.abbahoteles.com

By accessing www.abbahoteles.com, you expressly accept that we can use these type of cookies on your devices. If you disable cookies, your navigation through www.abbahoteles.com may not work optimally and some of the utilities available at www.abbahoteles.com may not work properly.

a) Third party Cookies. Cookies for Google Analytics

The site uses the Google Analytics service, which is provided by Google, Inc., whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States ("Google"). Google Analytics uses cookies to help us analyze how users use the site. The information generated by the cookie about your use of the site (including your IP address) will be directly transmitted and filed by Google on its servers in the United States. Google will use this information on our behalf in order to keep track of your use of the site, compiling reports on the activity of the site and providing other services related to the activity of the site and the use of the Internet. Google may transmit such information to third parties when required by law, or when such third parties process the information on behalf of Google. Google will not associate your IP address with any other information that Google provides. If you wish you can refuse the treatment of the data or the information rejecting the use of cookies by selecting the appropriate configuration of your browser. However, if you do, you may not be able to use the full functionality of this site. By using this site you consent to the processing of your information by Google in the manner and for the purposes indicated above.

Name of the cookies:
_utma
_utmb
_utmc
_utmv
_utmz

Purpose of cookies: Google Analytics cookies generate an anonymous user ID, which is the one used to count how many times the user visits www.abbahoteles.com. It also registers when the first and last time you visited the website was. In addition, it calculates when a session has ended, the source of the user and a keyword.


b) Third party Cookies. Cookies for Google AdWords

This site uses the Google AdWords service, which is provided by Google, Inc., whose principal office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States ("Google"). Google AdWords uses different types of cookies for the operation of websites and advertisers' advertising activity on the search engine. Cookies allow you to personalize your ads and improve the relevance of your users' search results. Google AdWords cookies can be Advertising or Status of the session.

Example of Publicity cookies:
"PREF"
"id"
"_drt_"
"FLC"
"NID
"exchange_uid
"__gads

Websites often collect information about how users interact with a website. Google uses the so-called session status cookies to improve the services in order to make the browsing experience better for users.

Examples of Session Status cookies: recently_watched_video_id_list

c) Third party Cookies. Affilired Cookies

This site uses the service provided by Affilired, based in Spain, AFFILIRED, S.L. Asima Avenue, No. 20, 2nd; local 25 of Palma de Mallorca Spain 07009 and of the entity with headquarters in Hong Kong, AFFILIRED INTERNATIONAL, LTD. Suite 1301, 13/F, ING Tower 308 Des Voeux Road Central, Hong Kong.
Affilired uses different types of cookies for the functioning of its web sites:
3827_stat
3827.sol
TPV_3827
3827
Entity pixel image
Information not available
pi
__tdat8171
pi
__tdat10708
__tdat6798
pi
pi
__tdat8337
__tdat7704
pi
pi
__tdat6437
wgdc
wgi
wgc
wgs
5600.sol


User settings to avoid Cookies.

From www.abbahoteles.com and in compliance with current legal regulations, we provide you with information that allows you to configure your browser/navigator to maintain your privacy and security in relation to cookies. Therefore, we provide you with information and links to the official support sites of the main browsers so you can decide whether or not you want to accept the use of cookies.

In this way you can block cookies through the browser's settings tools or you can configure your browser to notify you when a server wants to save a cookie:

  • If you use Microsoft Internet Explorer, in the Tools option; Internet Options; Privacy; Settings. To learn more, visit http://windows.microsoft.com/es-es/windows-vista/block-or-allow-cookies and http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-expl orer-9.
  • If you use Firefox, in the Tools option; Option; Privacy; Cookies. To learn more visit https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios -we
  • If you use Chrome, in the Options section; Advanced options; Privacy. To learn more http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
  • If you use Opera, in the Security and Privacy option, you can configure your browser. To learn more, see http://www.opera.com/help/tutorials/security/cookies/